Good service, good staff… in Trowbridge!
9th June 2005
The Consortium, the award-winning, national procurement and fulfilment company pride themselves on their magnificent service, and mystery shoppers have shown just how good The Consortium's service really is! In recent independent research when compared to 2 well known suppliers The Consortium delivered orders 122% quicker and answered calls 134% quicker.
The Consortium Customer Support Department
These top service levels are largely due to the lively customer service teams, and with so many local people within their ranks it is no wonder that the Trowbridge call centre is here to stay.
All of the teams in the call centre work together to ensure that customer enquiries are dealt with swiftly and expertly. Every customer, both new and well-known are all greeted by friendly voices.
The Consortium's 60-seat call centre is home to a multiskilled workforce, and a varied mix of characters, from 16 to 60. A couple of employees have been with the firm for over 27 years!
"No 2 days are the same!" remarked Jo Longdon, one of the call centre's team leaders and an active member of the charity team, "even people that have been with the company for 10 years deal with new queries."
Jo has been with The Consortium throughout their recent changes and ambitious plans to increase their turnover to £100 million with the recent recruitment of 4 operations directors. Jo added, "There has been so much change in so little time, but it's all a great challenge, and I don't think I've ever been so proud to work anywhere!"
Charlotte Padfield, the Customer Support Trainer, is on-hand to make sure every member of staff is confident and up-to-date with The Consortium's ever-evolving strategies. Charlotte trained Matthew Bailes, a brand-new member of the call centre. Matthew has just completed his fortnight training, and is already part of the team, "Everyone is so friendly, I think I'll settle in really quickly!"
Jeff Gould, Chief Executive comments:
"Our business is here to offer excellent customer service, and that's what our call centre staff do day-in, day-out and in great spirits. We are committed to making The Consortium a good place to work and to contribute to the local community."