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Call centre achieves national accolade!
The Consortium call centre achieves national accolade
29th March 2006
The team leaders involved
in the project
Call centre staff at award-winning procurement and fulfilment company The Consortium have achieved the industry's leading accreditation.
A total of 70 full and part-time staff work in the call centre at The Consortium, which employs 250 people at its headquarters in Trowbridge, selling thousands of products in areas such as schools supplies and care products.
Its call centre staff have been recognised by the Call Centre Association (CCA), the leading body representing the call centre industry with over 600 private and public sector members, through its Standard Framework for Best Practice.
The framework is designed to help improve performance and increase customer satisfaction. Its principle is "happy and fulfilled staff dealing with satisfied and content customers."
In November last year, The Consortium, in conjunction with CCA, completed a gap analysis which led to BSi assessment last month.
Debra Hawley, Customer Services Manager at The Consortium, said: "We were absolutely thrilled when BSi announced that they were awarding a positive and unconditional recommendation for CCA accreditation.
"This fantastic achievement is a great accolade for us, demonstrating the commitment that we have both to our customers and our staff. Accreditation provides us with much deserved recognition within the industry and is a culmination of years of hard work."